Thank you for shopping at YourBuildersWorld.com. We want you to have a satisfying shopping experience with us, and we understand that sometimes returns may be necessary. Therefore, we have established the following return policy to ensure a fair and straightforward process for all our customers.
Eligibility:
- To be eligible for a return, the item(s) must be purchased directly from YourBuildersWorld.com.
- The item(s) must be in their original condition, unused, and with all original tags and packaging intact.
- Customized or personalized items cannot be returned unless they are defective or damaged upon receipt.
Return Period:
- You may initiate a return within 10 days from the date of delivery.
- After this period, we regret to inform you that we cannot accept returns or issue refunds.
Return Process:
- To initiate a return, please contact our customer support team at info@buildersworldcanada.com. Provide your order number, item(s) to be returned, and the reason for the return.
- Our customer support team will guide you through the return process, including providing a return shipping label if applicable.
- Please package the item(s) securely to prevent any damage during transit.
- We kindly ask that you ensure proper packaging and protection of the product(s) during the return shipment. If a product is damaged when we receive it at our warehouse due to a lack of packaging or protection, it cannot be refunded.
Return Shipping:
- In the case of a defective or damaged item, we will provide a prepaid return shipping label.
- If the return is due to any other reason, the customer is responsible for the return shipping costs.
- We recommend using a trackable shipping method and keeping the shipping receipt until the return is processed.
Refund Process:
- Once the returned item(s) are received and inspected, we will notify you of the status of your refund.
- If the return is approved, a refund will be issued to the original payment method used for the purchase.
- Please note that it may take 8 days for the refund to be processed and for the funds to reflect in your account.
Non-Returnable Items:
- For returns is it deemed that the product has been physically damaged or has been used in way, product can not be returned.
- The following items are not eligible for return:
- Open products
- Used products
- Gift cards
- Items marked as final sale or clearance
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- We may request photos or additional information to assess the issue and provide a suitable resolution.
Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per our return policy and place a new order for the desired item.
Please note that our return policy may be subject to change without prior notice.
If you have any further questions or need assistance regarding our return policy, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction.
Thank you for choosing YourBuildersWorld.com. We appreciate your business!
